Complaint about ATM malfunction



11th august:Complaint about ATM malfunction in the Thai Farmer Bank located on Central Pattaya Rd



On August 10th at 5.00pm a Mr. XXXXXXXXX aged 64 from the UK made a report to Pattaya Police Station, that at 2.30pm of the same day, he attempted to make a withdrawall from the ATM machine located in the Thai Farmer Bank located on Central Pattaya Rd.



He tried to withdraw 8500 Baht from the ATM, the machine suddenly retracted the cash, and issued him with a reciept indicatinf that the money had been withdrawn, when in fact it had not. He explained that due to bad design, the visibilty of the cash was obstructed by a protrusion on the dispenser making it hard to see that it had been dispensed.



He made a report to the Bank Officer who advised him to contact his Bank in the UK so as to alert them to problem, but they in turn told him it was an issue for the Thai Bank Branch. As no progress on the matter has been made, the Farang decided he had no alternative but to contact the Pattaya Police.



At this point, Police have advised him to again contact the bank and notify them of his report to Police, and if no action is taken to return the cash, then Police may have to investigate further.



This story reinforces the message to our welcome visitors, that care should be observed when conducting cash transactions at ATMs, as many of the machines differ in design to those used overseas. If you have an ATM story to tell regarding Pattaya banks, please call PPTV.



www.pattayapeople.com/archive/news1298-august2005.php